Job purpose

The primary purpose of this role is to ensure seamless and efficient payment processing for our customers by managing and resolving payment-related issues. This involves identifying, reporting, and tracking payment complaints, managing technical settings for payment gateways, responding to escalated customer issues, and coordinating requests based on priority. By effectively performing these tasks, the role aims to enhance customer satisfaction and maintain the reliability of our payment systems.

Requirements:

• Great written and oral English language skills and Russian language is a plus.
• Must be able to work from our office in Limassol, Cyprus.
• Availability for shift work, with specific hours to be determined.
• Experience in fintech, online payments, or a technical background is highly advantageous.
• Strong ability to multitask and stay organized in a dynamic environment.
• A strong team player

Responsibilities:

• Identify, report, and track payment complaints and incidents, ensuring effective communication with relevant departments to resolve customer issues.
• Manage technical settings in both internal and external payment gateways, including checking, modifying, and fixing PSP/payment method setups.
• Process, investigate, and respond to escalations from various channels, ensuring timely and satisfactory resolution of customer issues.
• Prioritize and manage incoming requests based on their origin and urgency.
• Perform other tasks as assigned by management to support the team and company objectives.